Terms & Policies
Returns: Because all products are manufactured custom for your order, returns are not accepted. Please contact us at 763-218-3583 to discuss a return. Do not send back merchandise without prior authorization or it will be refused.
Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. Any declined card orders will be cancelled.
Rush Order: Orders will be shipped within 4-6 weeks of receipt. Rush orders are subject to a minimum fee of 20% of the order. Availability of the rush service is dependent upon current production volume. Please call for availability and details.
Taxes: All taxes have been already included in the price.
Cancelled Orders: Orders may not be cancelled anytime after production of the order begins.
Shipping: All orders are shipped via USPS, UPS, or Fed Ex.
Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty dollar ($40) service charge will be assessed for each returned check.
Claims: If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact us at 763-218-3583 to advise immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled.
Final Sale: All sales of goods and/or services shall be final and payment in full shall be in accordance with all other terms, conditions, and agreements included on this page.
Privacy Policy: Your privacy is important to us. To better protect your
privacy, we provide this notice explaining our online information
practices and the choices you can make about the way your information is
collected and used. This notice applies to all information collected or
submitted on the mytrophytales.com website. The only personal
information we collect are email addresses.
We use return email addresses to answer the email we receive. Such
addresses are not used for any other purpose and are not shared. We
never use or share the personally identifiable information provided to
us online in ways unrelated to the ones described above. To prevent
unauthorized access, maintain data accuracy, and ensure the correct use
of information, we have put into place appropriate physical, electronic,
and managerial procedures to safeguard and secure the information we
collect online. Protecting the privacy of the very young is especially
important. For that reason, we never collect or maintain information at
our website from those we actually know are under the age of 13, and no
part of our website is structured to attract anyone under 13 to provide
information to us. You can correct factual errors in your personally
identifiable information by sending us a request detailing the error(s).
To protect your privacy and security, we will also take reasonable steps
to verify your identity before granting access or making corrections.
